FREQUENTLY
ASKED QUESTIONS

Submit a request on our website or message us on WhatsApp / Telegram. A manager will reply within 10 minutes to confirm availability and arrange delivery. Pay on delivery or online.

• Theft and breakdown insurance
• 2 brand new helmets
• Phone / action-camera mount
• Raincoat
• First-aid kit
• Free delivery to your villa

Additional accessories (surf rack, child seat, etc.) available on request.

We accept Visa and Mastercard online or at our Canggu office. Cash payment on delivery is also available. You can also arrange payment via WhatsApp.

For short city trips (Canggu, Seminyak, Kuta area): Honda Vario, Yamaha Gear, Yamaha XRide.

For long-distance & mountain roads (Ubud, Uluwatu, volcanoes): Honda PCX, Yamaha NMAX, Yamaha XMAX 250.

The XMAX 250 is the most comfortable choice for long rides and two-up touring.

Yes. If the bike doesn't suit you, we can swap it for a different model (with a top-up fee) or refund the unused portion of your rental according to our cancellation policy. Ask your manager for details.

We don't require a licence to process the rental, but Indonesian law mandates a category A licence for riding. Riding without one can result in a fine of 1,000,000 – 1,500,000 IDR. We strongly recommend obtaining the appropriate licence before riding.

Modern plastic licences with an English translation are recognised in Indonesia. However, the safest option is an International Driving Permit (IDP booklet) obtained before travel — it eliminates most issues with local police.

Yes — you can get a Tourist Driving Licence (SIM Wisata) valid for 1 year across all of Indonesia. Issued at the police station, no test required. Contact us and we'll share the details.

It's an uncomfortable situation but manageable. Keep around 100,000 IDR cash in your pocket — most encounters without a licence are resolved with a small informal contribution on the spot. The official fine is significantly higher.

Bali has one fuel network — Pertamina. Use Pertamax (92) — look for the blue pump. Fuel is also sold in glass bottles at the roadside or small warung shops — more convenient but slightly pricier than a petrol station.

• Running a red light — 500,000–1,000,000 IDR
• Riding without a helmet — 250,000–500,000 IDR
• Passenger without a helmet — 250,000–500,000 IDR
• Three people on one bike — 250,000–500,000 IDR
• Riding without a licence — 1,000,000–1,500,000 IDR

Call us immediately — support is available around the clock. In Bali, minor accidents without serious injury are rarely settled through police — parties usually agree on the spot. Stay calm, don't panic, and call us — we'll help resolve the situation.

No. Under our rental terms, leaving the island of Bali is not permitted.